Delhi Hotel Changing Times And Perspectives

When people come to Delhi looking forward to some fun-packed days

, leaving behind their drab and routine life for a while, a convenient and comfortable place to rest their backs is the number one priority. The world must know that most of the reputed and much-vaunted hotels here made their marks in the Delhi tourist map due to well-kept promises as well as well-concocted strategies and not just because of gimmicks.

A couple of turns and perhaps a twist from the maze of gallis in Old Delhi to the boulevards nestled by greens on either side takes you by surprise. This is something only those who have been to Delhi can understand. The hospitality industry here is forever inviting customers with fresh bids because the advocates of a particular brand or a name are the customers themselves. And since nothing gets the brand a better name than a heady and superior customer service, the basic focus should be on the guests.

In present times, the customers are equipped with more knowledge and market intelligence than people who are actually in the business. A hit on the Google is the only investment. We can find an oxymoron here. A customers priority is to get a well-worth (read cheap) accommodation and the other side of course needs profit. The major challenge of hotel owners is to maintain a fine balance between the two aspects. Therefore hotel managers, when working on season packages are required to be very careful. A slight mistake might slither down or even blacken the name of your hotel in the trade for a long time.

To make sure that healthy off springs are born out of the marriage between traditional hospitality and tourist potential, the planners should be a host to change. Tourist society is eternally in transition and is growing at an alarming pace. Economy is shooting upwards rapidly and the middle class is expanding. This is indeed a remarkable turnaround. So those at the decision-making level should ever be ready to re-wire approaches, tactics while keeping a slight personal touch. After all, you are promoting the concept of a home away from home.

by: Kevin Chand

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