Dial-in Call Management Without Internet

Customers can reroute their telephone numbers by logging into the eConsole call management system

. This is done through the Internet. But what about those times when the numbers need to be rerouted but there is no Internet access? The users can then dial an eConsole access number that will take them to a menu system which allows rerouting of calls just by punching in numbers from the keypad. Even a new custom announcement can be recorded using this number.

To have access to the eConsole call management system using the telephone, a pass code must be set up in the eConsole page of the number. This pass code must then be entered via the telephone when you opt to dial in. this precaution is necessary to prevent unauthorised users from changing the call routing over the telephone.

Dial in call management can be used to changing the routing for 0800 numbers, 0844 numbers or 0845 numbers. What you need to do is to enter the 08 number followed by the hash key. Then you will be prompted to enter the pass code that is saved in the user page, again followed by a hash key. You will then be presented with options to change the destination number or to record a new custom announcement message.

Dial In Call Management Case Study

John is having a tough day. Nothing seems to be going right. First it was his washing machine that broke down and flooded the kitchen floor. He could leave for office only at 11:00. On the way, he receives a call from his sister who has to hurry for a doctors appointment, but her front lock is broken. She requests Johns help to look after the house for the couple of hours it will take her to get to the doctor and back. After all this, John reaches his work place only at 3:00. As the saying goes, if something can go wrong it will. And true to the saying, Johns PBX system is down due to a power failure and there is no access to the Internet.

How does John manage this eventful day? By using the dial in call management facility, John switches all his incoming calls from the office number to his home landline while he takes care of the flooded kitchen floor. Then he routes the calls to his mobile phone while he is on the move and his sisters landline. Till the power is restored at work, he again routes the calls to his mobile, thus ensuring that none of his business calls were missed.

Dial In Call Management is available with Numbertalk.

Contact Numberatalk to learn more about 0845 numbers, premium rate numbers, freephone numbers and 0330 numbers

by: Kieron James

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