Disaster Recovery Plans Are Vital For Medical Phone Services

Are you considering your options for a medical answering service

? If so, you have a wide range of options from which to choose. The value of this service has encouraged the development and growth of numerous answering services, but theyre far from being the same. In fact, some of them are missing a key component disaster recovery plans. What does this entail and how does it affect your decision in a service provider? Lets take a look.

If Your Office is Down and Out

What happens if your office is without power, flooded or otherwise incapacitated? If you and your staff cannot be in the office, you cannot receive phone calls. However, chances are good that your patients are still going to need your help and answers to their questions, now perhaps more than at any other time. A medical call center should be there even if you cant be. Disaster recovery and preparedness services ensure that you are able to receive important, urgent calls and messages even if the phone system is down and your office is inaccessible. You should be able to receive messages through email, through SMS texts, and a pager if necessary.

If the Phone Service Is Affected

Of course, disaster can strike anywhere, including the medical answering service that you choose. If the company doesnt have the right disaster recovery and preparedness plan in place, you might find that your patients arent receiving the answers they need. If an emergency hits the call center (power outage, flooding, earthquakes, etc.), its important that they have several plans in place to stay up and running.

For instance, you should ensure that the company you choose has backup power options for both short and long-term situations. Backup power supplies for computer systems and generators for electricity production are vital considerations.

The company should also have redundant phone lines and the ability to use satellite phone connections. If a natural disaster took out the companys phone lines, it would take hours, perhaps days before the phone company could repair them. Thats time that the company is not able to service their customers. With redundant phone connections, the company will remain in communication and working on your behalf no matter whats going on with the local phone system.

Disaster recovery is one of the most important considerations when vetting potential medical answering services. You need to choose a provider that has the ability to always be there when you need them.

by: Kurt Duncan

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