Dynamics Ax Support: How To Ensure A Successful Erp Deployment
To provide successful Microsoft Dynamics AX support
, companies and their outsourcing partners need to focus on creating the best return on investment possible. ERP applications include complicated deployment, customization and adoption issues that extend throughout the company. To minimize these issues having a negative effect, companies need proper planning and project management through the entire ERP deployment process.
Without careful planning, project management and
Dynamics AX support, a company may not be properly positioned to leverage the full benefits of the application. They may also risk losing the cost efficiencies they expected to gain from making the move to Dynamics AX in the first place.
Microsoft Dynamics AX Components
Developed primarily for mid-market companies to improve the management of sales, finance, human resources and additional business functions, Microsoft Dynamics AX includes several components. These components include the following tools:
Reporting tools. To provide meaningful information for financial accounting and standard business functions.
Distribution and supply chain management tools. To support logistics and warehouse management.
e-Commerce tools. To provide transaction information for partners, customers, and employees.
Manufacturing tools. Assist with product development and production planning and management.
Human resource management tools. To support business process management, recruiting and employee performance functions.
Sales and marketing tools. To provide help with marketing campaign automation and analysis, sales force automation, telemarketing and sales management.
Support tools. For performing design, customization, testing and debugging functions in the Dynamics AX support environment.
Dynamics AX support is critical during deployment. When issues arise during an ERP launch, the first line of blame typically goes to the technology. However, a failure usually isnt a technical issue but a problem with the planning and management during the implementation. More often than not, companies havent assembled the right expertise or retained experienced consultants with proven Dynamics AX support track records.
What Companies Can Do Improve the Process
A successful ERP deployment requires involvement from IT and other functional areas of the company. These groups must be involved in the selection, planning and testing of Dynamics AX. Soliciting input and participation across functional areas will help promote buy-in of the application and streamline the deployment process.
To provide the most benefits from Dynamics AX, companies should focus on both the financial and functional benefits. In other words, the analysis is not just about how much financial return on investment is gained. Successful Dynamics AX support must consider both financial and functional benefits to determine true success metrics.
Another aspect during deployment that can ensure the greatest benefit involves customization. Successful Dynamics AX support should limit tweaking and customizing the application as much as possible. Otherwise, upgrading the application becomes more technically difficult and time-consuming.
Every company operates differently and has special requirements. However, IT managers and their outsourcing partners need to strike the right balance between customizing Dynamics AX and providing an application that can be easily upgraded.
Finally, a company needs to carefully select an outsourcing provider for Dynamics AX support. An outsourcing provider must understand a companys industry and internal processes. And, they must have the necessary applicaton expertise, experience and track record with Dynamics AX to back up their claims. The wrong partner can seriously detract from your Dynamics AX deployment.
When carefully planned and managed, a Microsoft Dynamics AX implementation can raise a company to new levels of performance. And, the proper Dynamics AX support can help deliver both financial and function returns on investment.
by: Chuck Vermillion
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