Dynamics Gp And Former Great Plains Remote Support

In sales cycle and implementation phase it is generally good idea to have local consultants to do the job

. However when you feel that project was successful and now you are comfortable with your new ERP system you may expect the number of day-to-day issues to decrease. There are some disadvantages to use local consulting firm at this time as in order for them to stay profitable it is often the case that there is minimum visit time. It might be four hours or even the whole business day. Also in the second phase you may plan customization or integration programming and local people might be lacking the expertise. In certain situations folks in town might be not interested to support customers on older versions. Lets try to review your options in getting remote support:

1.Web sessions and phone conferences. When your consultant works with you in Citrix Gotomeeting for example the impressions might be close to having this professional sitting in your office cubicle. Consultant shares your screen, keyboard and mouse. If web camera is also available then you can see the face and emotions if desired

2.Remote Connection to the Server. Here you do not need to be in conference and let technician work on your project. RDC is ideal in programming projects. In this cease consider test server for Dexterity coding and debugging with the copy of your production database as customization is often data driven

3.How typical support case is resolved? When you are looking for alternative then you might be inactive in annual enhancement contract with Microsoft Business Solutions and do not have access to Customer Source and Knowledge Base. Large percentage of cases is resolved by finding and reading technical article on the Partner Source by your remote consultant

4.Is it possible to support outdated version? Yes, all the versions of Dynamics GP (2010, 10.0, 9.0, 8.0 and 7.5) as well as Great Plains on MS SQL and Pervasive SQL 2000/Ctree: 7.5, 7.0, 6.0, 5.5 and earlier including 4.0 for Macintosh. With some restrictions it is possible to help with Great Plains Accounting for DOS, Windows and Mac 9.5, 9.2 and earlier

5.If we are at the point to upgrade to new release of GP. Could it be also done? Yes assuming that you have registration keys. Popular method is making Dynamics and companies DB backups, upload on the FTP server of your provider and have work to be done in consulting laboratory

6.In our situation we are downsizing and switching from old Dynamics to QuickBooks. Is it possible to export key tables from GP? The answer is generally Yes but it depends on your DB platform. If this is MS SQL Server then the work could be done in SQL Server Management Studio queries. If you are Pervasive (versions 7.5 and earlier as well as DOS versions of GPA) then we need to produce DDF files and export in Pervasive SQL Control Center or in ODBC compliant tool. For example it could be done in Microsoft Access

7.We are thinking about new Accounting application and currently on GPA 9.5. New system should be lower mid-market and we know that we will need data conversion. We know that Dynamics GP might be a fit. Could we update from GPA all the way to GP 2010? Yes, as this is smart way to bring your historical data over and avoid data export and migration

8.For additional information, please feel free to call us 1-866-528-0577 or 1-630-961-5918 (this number works for international customers) or email us help@albaspectrum.com We serve you USA/Canada nationwide via remote support (web sessions and phone/Skype conferences). Local service is available in Western Michigan, Chicagoland, Southern California (LA, Orange County and San Diego) and Houston area of the state of Texas

by: Andrew Karasev

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