Effective And Efficient Customer Service With Sage Accpac Crm

Technology has indeed come a long way in the fields of business and accounting

. Gone are the days when business owners would file and manually keep track of customer information on index cards and cardboard folders. In todays modern age, web-based and wireless customer management software such as the Sage Accpac CRM system is at the forefront of taking care of your clients and your business in general.

As your business and client base expands, record keeping can become quite a challenge. Customer transactions have to be kept securely while being easily accessible to you and your partners regardless of distance or geographical location. A good database can be set up at a centralized location and information can be sent out and received through a network of infrastructure across all sites. Of course, setting up network infrastructure can become costly and time-consuming depending on any number of economic factors.

On the other hand, Sage Accpac CRM only requires a central base of operation. The information you require can be accessed through the internet, using a personal computer, PDA, or even a smart phone. This is crucial for start-up companies as this kind of set up can greatly reduce their administrative expenses.

Sage further explains on their website that the in-house deployment of Sage Accpac CRM comes in two versions, Sage Accpac CRM 100 and Sage Accpac CRM 200. Both versions are suited to maximize reliability, no matter how big or how small your business is.

Alternatively, Sage also provides a purely hosted Sage CRM software application for companies who do not want to set up and maintain their own infrastructure. The application is strictly web-based, and no localized installation is required thereby reducing infrastructure implementation costs even further. All data you need can be accessed via the internet.

All things considered, keeping track of customer information and business transaction history aims at achieving one goal: keeping your customers happy. Having good customer management software such as Sage Accpac CRM shows that your business is well-organized, and it tells your clients and prospective clients that they really are putting their trust, and their investment, in the right place.

by: Mark Ray

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