Effective data management in the public sector

When you're dealing with the public sector, data management and information security are top priorities

. This can present a challenge when local authorities and public sector bodies require multiple users to have access to data, as 88 per cent of security breaches have been found to be due to user negligence, and data can also quickly become out of date.

Employees at all level of organisations need to understand the importance of effective data management, and by utilising software to speed up and consolidate data, employees could find it easier than ever before to keep timely records on personal details in a highly secure environment.

Single customer view projects (or Single Citizen View when talking within the Public Sector) are being adopted by many organisations and local authorities to help improve their customer service delivery, ensuring that records of citizens are kept up to date. Not only does this software provide an accurate overview of citizens and their interactions with public sector bodies, but it also links up to multiple sources to ensure the information is as reliable as possible.

Effective data management means providing optimum service to citizens and customers. With 7.8 million UK citizens moving house in the average year, and hundreds of thousands of people changing their name - not to mention additional details that can change frequently - keeping up can be an arduous task, especially when existing records have different file formats and erroneous spellings.

A bespoke single customer view (SCV) solution will help organisations achieve a comprehensive understanding of individuals through multiple sources, as well as reduce the time, money and resources needed to keep track of personal data.

When making use of SCV software, workers can obtain a unique key number to identify each customer and make it easier to obtain records and track any changes, without compromising security. These keys can also be used in conjunction with others to link family members and individuals living at the same address, reducing the time needed to keep track of such data.

SCV solutions can also include customer engagement 'health checks,' regular audits of data for quality, accuracy and completeness that can also provide recommendations for improvements. Consultants can work with public sector organisations to produce a tailored solution for their specific requirements, whether that involves data services such as record cleaning, standardisation, suppression or de-duplication, or integrated solutions to analyse larger amounts of data and come up with the most effective management solution.

Effective data management in the public sector

By: Paul Buchanan

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