Electric Water Heater Is Not Qualified: Rinnai Recalled And Vatti Appealed

The event of Rinnai and vatti electric water heater product quality unqualified was began upgrade.

In December 18th, Rinnai and Vatti two enterprises was found "electric heater quality unqualified" in Shanghai, on the day that the comments published, Shanghai Rinnai has issued a product recall notice in the company's official website and sina micro-blog, active on the issue of electric water heater public recall. On the contrary, Vatti Corporation (7.57,0.00,0.00%) ( 002305) has not responded to " unqualified electric water heater ".

Faced with the same problem, the two enterprises have different attitudes in dealing with the interests of users of the product quality issues, it can be clearly seen who is serving consumers, who is mislead consumers.

When "China Enterprise News" reporter called Vatti shares in the name of investors, one claim responsible for the investor relations staff disclosed over the telephone, "Because the electric water heater accounted for a relatively small proportion of entire firm, we mainly entrust the outside factory OEM production, corporate business sector may be deal with the matter".

For the treatment scheme "electric water heater quality", the people expressed that "Problems of questioning is normal, then how to solve, whether we will recall, the relevant departments of the company is discussed ".

When the reporter puts forward "Rinnai has already recall for the electric water heaters that with problems, whether vatti will not do it?" The staff said, "After see the news in line, we are immediately testing on the electric water heater that with quality problems, but we didnt found the problem in Shanghai detected ".

"In fact, Shanghai Quality Supervision Bureau is commissioned a third party quality supervision to test, when we not known the test results in advance, they have united media released the news. They may be cooperated with some media to do this thing." The staff said to us, confirm with other departments, the company had contact with Shanghai Municipal Quality Supervision Bureau via the Zhongshan Municipal Quality Supervision Bureau, to demand recheck for the above problem electric water heater.

According to the insidersnegative events influence for Vatti company performance is not confined to this section of water heater, it will also hitting market season sales on New Year's day and Spring Festival. Vatti do not respond until now is indifferent and apathetic expression.

In the next day that Rinnai issued a recall notice, "Chinese business newspaper" reporter call the service hotline in the name of the consumer. A Rinnai service center staff call back and said, "The public recall electric water heater does not involve the use safety of the product, it is the energy-saving index do not up to the national requirements, which increase 10% power consumption than a energy water heater, and does not affect the normal use, you can rest assured. If you really want to exchange, we will first down and then contact."

Industry insiders said, "No matter with or without safety problem, since the statement is first level of efficiency, but found out only second level efficiency, this is Product counterfeiting, misleading consumers, the enterprise should assume responsibility for compensation for the loss of consumers". Reportedly, the unqualified electric water heater has on sale from December 28th of last year, as of December 18th this year, the company decided to recall, there are 68 sets of products in warehouse. In addition, there are still many products in business warehouses. At present, Rinnai has not been assessed on the performance of the company loss in this product recalls and negative events.

by: xiaosu

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