Email Problems Or Lost In Cyberspace
From time to time, crucial email messages dont get to their desired destination
, or they end up in the email junk folder of the person they are sent to. This issue is even more serious for a company that uses email. An office supply call center in my area spends a significant amount of time helping their website users get logged on to their website. Often the user has forgotten their password and needs to have a new one sent to them via email. Time and time again I've heard reps tell customers to be sure to check the email junk folder for the temporary password they just sent.
When you buy something on the internet, and then have a question or problem, you email the seller for help. What happens when you do not receive a reply in a timely manner, or worse, no reply at all? Will you be making another purchase from this company -- probably not.
Another problem is when someone makes a mistake in their email address or uses an old email address. Sometimes you will send an email to someone whose email inbox folder on the server is completely full.
Thus, online businesses with email problems end up with unhappy or even angry visitors or customers. These customers could, and often do, request a refund for the product or service they purchased. Most companies try to give first rate service, but if they have email problems, they need to solve them FAST!
The following are a few solutions you can use to avoid problems sending and receiving email:
1. Before you use an email address, check to see if it is a good address.
2. After you type the address, check it to make sure there are no typos.
3. Periodically open your junk email folder and check its contents. This is especially important when expecting a vital message.
4. White list important email addresses, both personal and business.
5. As you make a web purchase, copy the website's url and note what you purchased and what date. Note also contact email, phone number, and technical support info.
6. Regarding business emails, if you think someone you're sending email to is not getting their messages:
Send the message multiple times, and use another email address.
Phone the person, if they do not reply after a few messages.
Examine the text of your message for possible spam violations, like too short a message, all caps in the subject line, or anything else that might be considered spam.
On your website, go out of your way to clearly explain what the customer or visitor needs to know or do. When this is done properly, follow up emails are often avoided.
I hope that these suggestions prove helpful to you in your email sending and receiving quest. If you travel and have email send and receive problems you may like to try SMTP2Go. This terrific product is used by over 11,000 customers in more than 100 countries. You can set it up in about 2 minutes and it has a 7 day free trial. There is a 60 day, money-back guarantee so you have nothing to lose.
by: eddie70
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