Enterprise Dashboards: The Ideal Platform For Mobile Bi Implementations

Time-poor executives and managers need continued and real-time access to KPIs

. Most of them prefer the trendiest of smartphones and tablet PCs for using Mobile BI implementations. With the advancement in technology, analytics and reporting are displayed for better insight. As field executives begin to use smartphones, rich web content on mobile supported sites provide extensive access to corporate data.

Field service personnel need real-time access to do their job effectively. Pro-active alerts and quick access to the database which details current customer needs and other info helps in enhancing overall efficiency and productivity. Mobile BI dashboards also help in risk management and workforce cohesiveness.

Different dashboards convey different information lucidly. Portfolio dashboards make a lot of sense if different portfolios are involved. One of the better ways for showing measurement of improvement is by linking the graph to a business metric. The challenge here is to bring out the business objective credibly to an IT metric through the mobile BI implementation.

Service dashboards can be focused on organizing and presenting metrics which can impact the service issues. It facilitates measurement of throughput with respect to business transactions and their peak times. Quality can be measured by assessment of the number of bug fix requests. Customer satisfaction can be very clearly measured by taking into account the average time with which helpdesk tickets were closed.

The IT dashboard usually consists of lots of metrics of all types and hence most of these dashboards lack focus and direction. The primary reason why one can implement this mobile BI dashboard is to attend to specific improvement goals. Improvement dashboards even have some particular benchmarks related to the quality of projects, processes and other aspects of IT.

To strike a balance between different types of dashboards is challenging and expensive. In this regard, the dashboards can be segregated into three different types of mobile BI dashboards which indicate the different needs of an organization:

Operational Dashboards are useful for monitoring routine business processes and are assessed on a real-time basis. Managers can be alerted if the operations seem to cross over the thresholds or if there is a major exception in the graphical data

Tactical Dashboards reflect the working of a particular department and its performance while focusing on different areas of concern which would exhort the manager to take up measures for an optimal performance

Strategic Dashboards provide important and pivotal points of insight related to an organizations performance in comparison to its predefined strategic goals. These dashboards are based on data warehouses or data marts which consist of time-stamped snapshots of information

by: Hemal Shrimanker

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