C) Create a Learning Culture Excellence is an attitude and attitudes change
. Therefore continuous improvement requires continuous education. This is where leadership mentoring is so important. Leaders must be grounded to the present while managing toward the future because change is constant. And because change is constant, succession planning is a must for future stability and growth. Succession planning involves taking the knowledge of one person, and pouring that knowledge into another in order to maintain momentum and stability during the change process. One way to get started isto initiate an effective cross-training emphasis. Cross-training helps create and raise awareness. When we begin to understand how our work impacts the success of the next person or process, we want to deliver our best so that they can succeed. When this kind of awareness is created, the whole organization is raised to a higher performance mindset of competence.