Extensive Survey Illustrates That Working As A Debt Collectors Isn't So Bad

In 2009, collection agencies all around the country participated in an intensive

survey that aimed to single out the best places to work in the collections industry and why. With the results, the collections industry was able to identify a number of the most important parts of the job that makes a particular agency an employer of choice.

Company employees were asked to rate their agencies on an "ABC" scale, "A" being the best, "C" being the worst, "B" being in between. Small companies scored the most "A" ratings in comparison to larger and medium companies. The survey was able to determine that smaller companies were desired for a number of reasons, including the idea that employees are part of a team working towards a common goal, and the fact that leaders of smaller businesses in general are open to more input from employees.

Other factors responsible for high ratings included a feeling that the agency the employees were working for treated people like people, not numbers. Supervisors working at high scoring agencies were viewed as handling work related issues more adeptly, and seemed more open to feedback. The employees of the small companies that were selected as winners of the highest scores felt as though their supervisor helps them to grow to their fullest potential, and as if their agency might increase their pay. Employees of smaller companies additionally saw more room for advancement in the agencies.

Of all of the agencies of all sizes, employees were the least happy when it came to salary and benefits, and felt like their training and development lacked. But, overall ratings improved from the preceding year, most likely because of the sobering realities of difficult conditions and layoffs that happened over the last year.

Other major issues that had the largest influence on the positive opinions of workers included the feeling that the leaders of the agency felt for their well being. Corporate objectives that were well planned with good follow through were much appreciated, and leaders of agencies that were open to input from employees were highly valued. Finally, out of all of the positive feelings about their place of employment, the workers who felt as if they could trust the agency reported the most favorable opinions.

by: Mallory Megan

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