Factors for evaluating online backup service providers

Factors for evaluating online backup service providers

Before choosing an online data backup service provider, weigh the following technology and cost considerations and do not be shy about asking the tough questions. If they are to be your trusted partner, you need to be sure of their capabilities and cost structure.

What to look for:

Automated and unattended backups with the ability to backup open files and open databases

Ability to centrally manage the backup and restore process from one or more locations

Control of files and directories to be backed up, with file-filtering capabilities

Secure Tier-3 or 4 facility

Spontaneous file restores 24/7/365 via end user or central administrator control

No special hardware requirements or changes to your network

Ability to restore data either over the network or via a dedicated storage device

Customisable data retention schedules

Data encryption while data is stored on the storage array and during transmission over private or public networks

Automatic restart and resume capabilities for handling a variety of network conditions

Automatic notification of exceptions and problems encountered

Detailed usage reporting capabilities

Be Prepared

In order to bid for your business, vendors will want to know:

Your recovery point objectives and backup window

Detailed information on server hardware and operating system: compile a list of servers to be backed up, including brand name, model number, specification, and estimated amount of data storage

Existing communication facilities connecting your locations: Internet, Frame Relay, ATM, etc

Firewall management: how are special ports on your firewall opened to allow backup data to travel across your network?

Your corporate data retention schedule

How many people will be administering the backup/restore process and where they are located

The location of an alternate processing facility in the event of a disaster

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