Tips About How To Deliver Customer Service In Carpet Cleaning
Think about the person you might have into your home to clean your carpets for you. How would you expect them to conduct business and treat you? If you are in the business of cleaning carpets, put yourself into the place of the customer and think about how to deliver customer service in carpet cleaning.
Depending on the type of cleaning you may have to do in a particular home, you should offer discounts for certain parts of it. This will show good faith on your part to the customers. This is a great way to your appreciation for their business. Always remember that the customer is the one paying your salary and helping you to keep up your business.
Making sure you do a great job goes without saying. Cleaning even the worst of carpets to perfection can mean your business name getting around a lot faster. Research about all the products and equipment you can use to help you do the best work possible.
Providing a guarantee of your work is one way to help you in getting more work. It is also a method to show your customers you can be trusted to do a good job. Think of the kinds of guarantees you could make to help further your list of customers. You might offer a free room or two of cleaning if a customer is not satisfied or maybe you could offer a money back deal.
Being careful not to ruin carpets or other household items is another way to maintain a good name in a carpet cleaning business. Many companies before you have lost out on customers due to being lax about moving furniture or being careful around breakables or other delicate items in someones house. Make sure you and all of your employees know the rules of being careful about these types of things.