Friendly Technologies Unveils Innovative Support Center Solution
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Friendly
Technologies Unveils Innovative
Support Center Solution
The new Friendly Support Center solution is designed to
efficiently troubleshoot and fix broadband services, reducing support center
costs and increasing subscriber satisfaction.
Friendly Technologies today announced a new offering, the Friendly Support
Center solution, which enables customer support representatives (CSRs) to
shorten the time involved in handling calls and improve subscribers Quality of
Service.
With an intuitive interface designed specifically for the working environment of
support center operators, the Friendly Support Center allows support
representatives to quickly
obtain a comprehensive view of customers broadband connectivity and service
status, helping them effectively troubleshoot Data, VoIP and IPTV services.
The Friendly Support Center is a unique value proposition a solution that was
designed together with experienced support center personnel to best fit the
service call process and shorten call time. It was developed after receiving
extensive input from operators and takes into account the range in support
center workflows, specifically with regard to answering support calls and
troubleshooting.
Weve received a lot of positive feedback from customers for our new Friendly
Support Center solution. We developed the product with a unique, easy to use,
yet sophisticated approach that presents a unified management dashboard for all
types of customers devices, regardless of vendor type, functionality and
services supported, stated Mr. Nir Ezer, Vice President of Sales & Marketing at
Friendly Technologies. The Friendly Support Center solution allows service
providers to manage the deployment of broadband services efficiently, handle
support calls effectively and improve Quality of Experience, thus achieving
increased customer satisfaction and reduced churn.
By using
the Friendly Support Center Solution (also called the Friendly CSR), MTNs
Customer Support Representatives (CSRs) are able to handle larger number of
calls, resolve problems quickly and manage complex services significantly
reducing support costs.
Printec, a
leading telecommunication systems integrator, will be consulting, integrating
and supporting MTN in its implementation of the Friendly's solution.
With the Friendly Support Center, customer support representatives receive a
global view of subscriber information, device connectivity, service status and
performance indicators. The solution supports integration with third party
applications and management platforms, such as CRM systems and billing systems.
By using the Friendly Support Center, service providers are able to
significantly reduce support costs and troubleshoot broadband services more
efficiently.
TR-069,
OMA-DMAbout Friendly Technologies
Friendly Technologies provides optimized device
management and customer experience solutions for fixed and mobile operators. Our
Friendly solutions streamline and simplify the entire broadband service life
cycle, enabling operators to gain higher customer satisfaction while reducing
operational costs.
Contact:
Friendly Technologies:
Ms. Edith Grassiani
Marketing coordinator
edith@friendly-tech.comby: lior
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