Fringe Professionals Come Back to BPO

The BPO sector shed much of its experienced workforce when they handed over pink slips to anyone who couldn't cope with the killing work schedules

. Working mothers and single parents were the worst hit among them. They were not able to adapt themselves to the working hours that a call center demanded off them. The management of the call centers cannot be blamed for these steps. They were only trying to push themselves and meet the deadlines that clients put across. Telemarketing projects were hard to come by and they were left with no choice but to push things forward. Those rough days being over, those laid off telemarketing services agents can now come back to the workforce again. This time, they need not be a part of an office to be part of the earning section of the population. Work from home schemes are there for their convenience.

The concept of the virtual call centers is not new, but it's only of late that the practice has come into vogue. With the virtual call center, agents can work out of their homes. They need not commute to office and the monitoring of their work is done online. Team leaders and supervisors carefully keep a tab on the work that these telemarketing agents are doing. There is a certain amount of freedom that work-from-home agents have. They can work at flexible routines and also put in extra hours of work because they are not in a rush to get home or combat traffic on the way. They can work graveyard shifts, if needed, and also be on the pedal anytime they are needed. Some of these call center agents started work for about 20 or 30 hours per week and gradually graduated to 50 hours every week.

The big advantage of work-at-home telemarketing services is that it brings back all those fringe professionals who are skilled but in no position to work regular hours at the BPO. Working mothers and single parents, along with retired professionals or freelance agents, are part of this group. The call centers that employ them do so because of certain benefits. These professionals know their work. They know how the industry functions and how they can improve the quality of telemarketing processes. Having them on board to do call center services is a safer bet than hiring fresh recruits who need to be trained. It takes a lot these days to have skilled employees on your payrolls. These professionals fill up that glaring lack.

The convenience of having call center agents working from home extends further. Agents are more relaxed without being under the hawk eye of peers and supervisors. They can take it easy and if they are not hitting the target on their first few calls, they can relax and carry on. In high-octane pressure situations, telemarketing agents often tend to get scorched. That is out of the picture when the task is being done at home. They know that at the end of the day, it's the daily report that counts.

Fringe Professionals Come Back to BPO

By: jems hug

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