Gauging A Hotel By The Customer Service You Are Given When Reserving Your Room

One of the most significant things that can affect the way that you feel about a

particular hotel is the attitude of the people that you come into contact with. Whether it's the individual at the front counter or the man or woman who you talk to on the phone while making your arrangements, if you do not receive a good feeling from them and aren't treated the way that you expect to be treated, and then the experience isn't going to be a good thing.

There's nothing worse than feeling that you're an insignificant part of the hotels financial plans when you're speaking with them. What I mean by this is that during each transaction, every overnight guest should feel that they're just as important as every other guest at the hotel. Whether you are staying one night or a week, you should never feel as though you're expendable and not welcome as an important guest.

Sometimes you will get a person in the lobby, at the front counter that is just going through the motions, that could care less if the rooms are getting used. They are not the kinds of people that you want working for you and you definitely wouldn't want them to be interacting with the guests. There are just some people that don't do well in those situations that should never interact with the paying customers. In most companies, these would be the engineers, accountants and most of the upper management.

You need somebody that makes the guests feel welcome and appreciated; somebody that is by nature outgoing and friendly. But there is a fine line between friendly and creepy, so you want to ensure that you do not put somebody in front of the guests that just talks for the weird sake of talking. They need to be personable, but know what boundaries to respect and not cross.

You do not need the front clerk sharing personal information and opinions with the guest that might make them uncomfortable and make them not want to return. It sounds like good sense, these things should not be taken for granted and should be carefully avoided. Again, this is a position that you want to put your best foot forward and will make a lasting impression on the paying guests, you don't want to do something that will mess up the relationship before it gets a chance to start.

by: Jarrod Williams

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