Get A Good Plumber And Look After Your Rights As A Consumer
In California it's a tough life for a company employed service technician
, if it is home upkeep, repair plumbing, heating or air con. To clarify this, I'm going to divulge the true story about how many plumbing firms operate in California.
Usually , a plumbing technician is paid a sales commission average of 27% of the net job. That suggests that if a plumber performs a drain cleaning service and charges you $75, he's getting paid $20.25 right? Wrong! That isn't the entire truth. This is how it truly works for a plumbing technician.
A drain cleaning of $75.00 costs the worker a standard of $17.50 and they are paid $15.53 whether the job takes fifteen minutes, two hours or even more. ( This doesn't include any kickbacks for parts and materials used. ) Here is the break down.
The plumber invoices you $75.00 for a drain cleaning. He writes the invoice and the company charges him $10.00 for the invoice. (Some companies charge the technician more) He then turns in the invoice to the office along with the customer's payment. At this time he is charged 10% of the invoice total for administration costs of processing the invoice. After these deductions, he receives 27% of the balance as his wage for the sale and performance of the service. In addition, if parts are used, the retail value of the parts are deducted from the invoice total, which further lowers the wage of the technician.
On top of this, if for whatever reason you, the purchaser, call the plumber back relating to the first service or what the industry alludes to as a "callback", the technician isn't paid at all for the second service : But wait there's more... If the first technician doesn't or isn't available to retort to the callback, the first commission pay is subtracted from his pay and given to the second technician. Yes people, this is a fact. I worked for firms who did this, one nationwide company and 2 tiny corporations and have plumbing technician buddies who work for other firms. This people is the plumbing corporations ' standard of pay in California.
It is going even deeper than this with some corporations withholding payment to the technician till the payment by the shopper clears the bank. Similarly , if for whatever reason the payment doesn't clear, the company doesn't pay the technician and alerts the technician that they have to secure payment before they receive payment for the services performed.
These are the concealed factors of the commission paid technician. They're not paid an hourly rate, they aren't paid for their works, they aren't paid for driving to your house, and they don't seem to be paid for time expended at the office or waiting for a call. If a service technician has a busy day or week and works more than eight hours in a day or forty hours in a week, they don't seem to be paid overtime. They've got to be available to retort to a call for service between set hours and days and be on call after-hours, on weekends and vacations with no compensation unless they perform work. This suggests that they're proscribed from visiting buddies and relatives during these "on call" times if their family and chums are out of the service area.
So the next time a cranky service technician comes to help you out, try to be understanding, they may be overworked and worried about how they will pay their bills just as you are worried about yours. If you have company coming and know you have a leak or slow drain, don't wait until the last possible moment to call for help and be short with the technician to get the job done before your company gets there. The technician may not have had an opportunity to see family and friends for a long while.
A smile and a kind word can make a bad situation into an enjoyable experience for both the customer and technician.
MJ is a handyperson with thirteen years knowledge in the plumbing industry and five years in home maintenance and repairs. MJ has experience in bathroom restorations, plumbing, tile, drywall repairs, painting, electric, and other general home upkeep jobs.
by: Steve Mayes.
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