Get a Local or Toll Free Call Forwarding Phone Number
Get a Local or Toll Free Call Forwarding Phone Number
Call forwarding is a terrific way to set up shop in the communities that you want to serve, either locally or internationally, without having to go through the hassles and the expense of setting up a physical location. If you're expanding within your own country, establishing a local phone number in each city that you serve and then forwarding the calls to a central location allows you to have a local presence without the need for occupying office space. The same is true when you expand internationally. In this case, you'll need an international toll free number and international call forwarding.
Local Phone Call Forwarding
With local call forwarding in your own country, it's smart to have both an 800 number as well as a virtual number local to the community that you are targeting. For example, if your company is located in Michigan and you want to serve customers in Florida, your Florida callers could reach you at no cost by dialing your 800 number. However, that 800 number leaves callers with an impression that your company is a large, possibly out-of-state company.
By establishing local virtual numbers in Florida, your callers will see that you have a local presence in their state. Callers from within the same area code will be more inclined to call you because of the localization that these virtual phone numbers provide. In addition, callers in the same zone will not have to pay long distance charges in order to reach you.
Having both an 800 number and a local virtual number gives callers in outlying areas a choice as well. When they see that you have a presence nearby, but perhaps just out of their local calling range, callers will perceive you as local yet they can still reach you without long distance charges by calling your toll free number.
A local call forwarding number immediately gives you a local presence without requiring a physical location for your office. Instead of occupying office space, use a call forwarding service to route local calls to your main office, wherever that may be.
Global Call Forwarding
You can globalize your business using the same principle, except this time, you'll need international toll free numbers for each country that you are expanding into. For example, if you want to serve Italian, Spanish, and French customers, you'll need international toll free numbers for Italy, Spain, and France. Once you have those numbers, you'll then use international call forwarding to redirect calls originating in Italy, Spain, and France to your main office where your Italian-, Spanish-, and French-speaking customer service representatives will answer the calls.
By establishing an international toll free presence in each country, local callers will be more likely to call you and buy from you. Given a choice between calling a company with a toll free number or an out-of-country toll number, most customers will choose the toll free option. Many companies have found that the cost of owning international toll free numbers is justified by the increase in sales. Since customers prefer calling local and toll free numbers over out-of-country numbers, the number of calls, and thus the number of sales, increases.
Whether you are expanding to a new market inside your country or abroad, getting a local or international toll free number and using a call forwarding service to redirect those calls allows you to expand virtually and increase sales without requiring actual office space.
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