I rise a question to some experts out there. Let me introduce my situation. I have a company established in Malaysia.
I am a beginner exporter of Malaysian goods to EU countries. In one of the EU countries customs asked me to provide them with a document that would decrease the amount of the import tax that the receiver has got to cover.
I have been exporting goods for a few months now. It has been everything OK, untill at one of EU countries they asked me for a EUR.1 document on the basis of which receiver of the goods gets to pay lower import tax.. The receiver contacted me and asked for this document for the next shipment from Malaysia to EU.
Now, I have been looking for EUR.1 document in Malaysia but I did not come close to any of that kind of stuff.
What would that document be? Where can I get that kind of document in Malaysia? What other documents do I have to enclose to legally continue my export activity?
From my perspective, what kind of documents should I enclose to each package that I send? Normally I would enclose just invoice of what goods has been bought, thats it. Now the buyer of the goods asked me whether I can produce in Malaysia a document that would allow him to pay lower import tax.
I would like to legally solve this situation, and legalize my activity.