Google Mobile Phones’ Poor Service Caused Hundreds of Complaints

According to the report, Google sites have received hundreds of customer complaints since Nexus One phones were released last week

. Customer complaints include problems in all directions not only about the web compatibility, coverage area, mobile phone signal and delivery etc problems, but also real-time customer service support. Some customers said, Google, Nexus Ones manufacturer HTC and operator T-Mobile passed the puck mutually. On January 5th, Google launched Nexus One mobile phones, and opened its online store to bring convenience to users. Google marches into mobile phone market to compensate for growth of the core search business slowing. Google spokeswoman Katie Watson expressed, Google has realized the 3G network covering problem which is complained by customers. She said that Google is investigating, and will offer other services ways to clients, and reply to the customers in time. Google has refused to disclose the sales number of mobile phone. HTC spokesman Keith Novak said that the new try through the Google website to sell Nexus One has brought some unexpected problems, we received some customer complaints indeed, but they may be too impatient. The current division of labor is very explicit, and the customers information is assigned to be treated." Not limited to carriers, Gphones selling price is $529. If users sign two-year contracts with T- Mobile, then the price is $179. Users who order Gphone through T - Mobile return the phone within 120 days, they need to pay $350 (repair costs) to Google, simultaneously, and they also need to pay termination fee to T- Mobile. In fact, the various problems the leading Google Nexus One encountering is perfect experience for epathchina.com. As an electronics wholesale drop shipper, epathchina.com also sells Google Android phones, besides, epathchina.com is about to bring in 3G mobile phones, learning from the leading Google, epathchina.com will avoid lots of detours. Epathchina.com will take full advantage of the complaints to help it make progress.

Google Mobile Phones Poor Service Caused Hundreds of Complaints

By: lidongqun

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