Got Angry Customers? Deal With Them In These Five Words

In the process of generating leads, you may experience cases wherein clients call you and express their dissatisfaction in your product or service

. You may feel you're on hot water.

The bad news? You really are. At worst, it can have a negative impact on your ability to get B2B leads in the future. But there is no need to panic on this. Come to think of it, mad customers is an opportunity for your business to show how committed you are to them.

To do that, you only need to say a few things in their favor:

I'm sorry" - this is the most basic line you have to say to customers. These have the effect of calming them down enough for you to handle their problem.

Besides, this shows them that you are also compassionate about their concerns. Your telemarketing representatives should be trained to respond to customers with these words.

"We'll solve this together" - this is a good line to say to customers in trouble. Showing them your willingness to assist them. Remember, your customers are mad because they have a problem, and that they need help.

And the reason they are turning to you is because they could not find anyone who can help them. You should be there to assist them in that regard.

"For you, what is a fair and reasonable solution?" - this opens up communication channels with customers. More often than not, when you open your discussion with these lines, they are more than willing to negotiate. You just give them the opportunity to discuss solutions with you.

"Are you satisfied with our solution, and will you still do business with us in the future?" - this is a good question that you can use to gauge the success of your service to your customers.

If your customer says no in either or both questions, then it means you still have work to do. Try following it and you will be able to save these sales leads from moving to your competitors.

"Thank you" - this is one of the most powerful words that you can use to smooth the ruffled feathers of your customers. Come to think of it, it is really appropriate.

Customers have a problem, they still took the effort to call, they did what you asked them to do, and did not immediately turn to your competitors. You should be grateful they gave you a chance to fix the mess that your offer might have created.

Of course, these words and phrases are not magic spells that you can use with any disgruntled customer. But these are good stuff to start on.

If you want to ensure that your lead generation campaign would still succeed in the future, you have to make sure that the sales leads you have now will not be lost. They are investments you should value very well.

by: Belinda Summers

POST COMMENT

Save Money With Affordable Tv Repair Services The Customers Bigger Accountancy Firms Miss Vancouver Limo Services Beneficial For Parents & Teens Find Quality Thermoforming Plastic Services For Your Company Simple Ways To Get Good Air Conditioning Repair Service Choosing The Best Services For Charter Bus Rental Chicago Where To Find The Best Electrical Services In Perth Choosing The Best Transmission Service Atlanta Service Coupons For Toyota Real Estate In Philippines - Customers Guide When Buying Smooth Printing Experience With Konica Minolta Copier Services Proofreading Services Why You Must Use A Professional, Experienced Air Conditioning Repair Service