Got instant tech support to transfer my data finally!

Got instant tech support to transfer my data finally!

The summer break had just begun and I was heading back home on the very first day. I had a flight to catch by noon. I had already packed all my stuffs, and had called in a cab to take me to the airport. After breakfast I was settled in my dorm room playing an online game on my laptop when I received the call from the cab driver. The driver told that he was already waiting for me. I closed the lid of the laptop, carried my luggage and headed towards the cab.

After tucking my luggage inside, I opened the lid of my laptop and closed the game that was running on my laptop. I had to transfer some songs and videos from my laptop into my iPod, so that I could spend some time on the flight listening to songs and watching some videos. I connected the iPod to my laptop. When I was transferring the songs, I was unable to do so. I thought it was probably some connectivity error. I unplugged the cable from my laptop as well as the iPod and connected it again. But I was still unable to transfer any data.

The failure of transferring the data was annoying me and I unknowingly cursed aloud, which caught the driver's attention. He had noticed me fiddling with my laptop and asked me if there was something wrong with my laptop. I told him that it was nothing and continued to work towards resolving the problem. I was almost about to give up when the driver again asked me the second time, and this time I told him everything! I was at my wit's end! On hearing me out, he asked me if it was possible to access the Internet. I told him I could. He then asked me to check out the website of an online tech support company called iYogi and told me they could help me out with my problem.

I immediately searched for the tech support company on Google. While I was still on my way to the airport, I browsed the website and read the iYogi reviews written by people who had already availed their services. After all the research that I had done from my end, I was convinced to get in touch with this tech support company. I clicked on the online chat option for instant support. It was followed by a window asking me for my contact details, and after which, I was instantly connected to a technician. I then expressed my inability to transfer songs and videos from the laptop to the iPod to the technician. He diagnosed the issue and assisted me in undertaking a couple of troubleshooting steps to resolve the problem. The airport was still a couple of minutes away when the technician on chat told me that the problem had been resolved. I checked and was able to transfer the songs as well as the videos now! It was awesome! I was elated. I thanked the technician and closed the chat window. I also thanked the driver for sharing information on the tech support company.

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