Gps Tracking For Fleets: Better Service, More Control

The service industry is changing rapidly

The service industry is changing rapidly. More and more companies are relying on technology to help them with fleet management. Among the technological advancements being utilized by large and small service industry businesses is the use of GPS navigation in fleet maintained vehicles. All the way from the one-man plumber to the 2500 unit freight company - the reason is clear. Knowing where the fleet vehicles are at all times keeps things moving and provides a safety net for the drivers as well as the owners.

The Technology

GPS tracking has been around for quite a while now. Tracking software and services are more prevalent than in years past. What was once a major expense has been reduced to a relatively small expenditure. A cell phone can be used as a GPS device. There are more sophisticated devices that transportation carriers use. The tracking of shipments from warehouse to warehouse is an absolute requirement in the trucking industry. Many of the systems for this purpose are also equipped with two-way communications. In other applications, small devices are installed in fleet vehicles to help locate them in the case of theft or accident. On demand routing can speed the delivery of product in the event of a unforeseen detour.

More managed fleets are using technology to control costs and provide above par customer service. Twenty years ago cell phones in fleet vehicles were unheard of. Now with just about everyone having a cell phone in their possession, communications with fleets and fleet managers is possible. Several years ago the GPS device was introduced for fleet vehicle use, enabling better routing to improve efficiency. The inclusion of GPS technology with cell communications has given fleet managers even more opportunities to improve service for their customers.

Security and Efficiency for the Company

Fleet vehicle location and tracking is a necessity for fleet management in highly competitive market of today. For example, when the customer calls and asks how long until the tech or driver will arrive to do the job, the fleet manager can give accurate timeline information to the customer. GPS tracking can be used to track routing from one job to the next. There have been times when employees do not always take the best routes available; therefore, tracking offers assistance to those less directionally gifted. Unfortunately, there are those individuals who will deliberately detour for many different reasons. This costs the company extra money that could be better utilized elsewhere. The cost of fuel is a major factor in pricing services. If a company can control the fuel cost, they become more competitive in the marketplace.

Satisfied Customers

Customer satisfaction is what all companies large and small strive for. A well run fleet and efficient company will garner praise from many of its customers. Satisfied customers mean more referrals, which usually results in more business. GPS tracking in fleet vehicles will help ensure that customers receive the service they deserve.

Bottom Line

The bottom line for any business is profit. Without profit a company will not survive very long. The ones who last are the ones who control costs, one way being good fleet management.

by: Jordan McPelt

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