Great Plains Dynamics Gp Data Recovery Faq And Recommendations
When you are getting red error messages in GP client interface then chances are high that database is corrupt
. Another possibility is mismatch in service packs on the server and workstation or buggy Dexterity customization. Lets try to answer popular questions about Great Plains Dynamics data repair:
Q. It seems like we cannot do documents entry anymore. Do you know why?
A. Answer depends on auxiliary factors. First of all what is your version? Are you on Microsoft SQL Server or Pervasive SQL 2000/Btrieve? There are options in Dex.ini file to log events and error messages. And this is probably the first generic recommendation
Q. We are sure that our hard disk crushed and there is no backup. What are our options?
A. You should appeal to data recovery services in your area. This is the whole realm of computer consulting and situation might be dangerous or not. If you are hearing clicking sound when you are trying to start the server and it is coming from HD area it might be related to hard drive head damage and it is now clicking the disk and damaging physically its sectors
Q. We know that our HD died. But the disk itself was used for Windows OS and we need just to recover whatever is part of GP database. Could you give us directions?
A. Modern versions 2010, 10.0, 9.0 and 8.0 are available exclusively on MS SQL Server DB platform. In this situation there is no need to recover HD as SQL Server has its own backup and hopefully you have it on separate media. Older versions 7.5, 7.0, 6.0, 5.5, etc. were also available on Pervasive SQL/Btrieve and Ctree. If you are on Ctree/Btrieve then you need to recover Dynamics folder assuming that you had default installation environment
Q. How do we know that our hard drive crushed on the server?
A. Good idea is to take a look from server terminal and read Event Viewer logs
Q. Can we recover data internally in our IT department?
A. It is possible. Consider purchasing one of the Data Recovery shareware apps. Expected price is around fifty US dollars. Some learning curve should be expected but it might be a good idea as Data Recovery companies often charge per GB recovered
Q. Could you help us?
A. It depends on the situation. We are ready to have Gotomeeting session and explore your situation. If you need HD data recovery then we are ready to help you in Chicagoland area including NW Indiana, SW Michigan and Southern Wisconsin. If you need document record repair in SQL database then we can help you nationwide and internationally
Q. We were able to recover our Dynamics and Company MDB files. What are our next steps to be back in business?
A. There are nuances but we recommend you to use Attach_DB command in SQL and then reset user IDs in Great Plains
For additional information please call us: 1-866-528-0577, 1-630-961-5918 or email us: help@albaspectrum.com