Great Plains Tech Support Via Web Session Or How To Keep My Dynamics Gp Running On The Low Budget

Here in the USA and Canada the nicety of the business life is high competition to get your business

. For you this fact typically means lower cost, assuming that you are good in negotiation skills. When your Dynamics GP ERP application is already implemented, here you could consider cost saving strategies, such as switching to nationwide remote support provider. What is web session (Gotomeeting, for example) is probably too banal to get into what it is details. For the international clients, where international phone call cost could be avoided if switching to Skype or another VOIP technology. Lets review some typical GP support issues and their resolutions:

1.Batch Posting Recovery. Earlier versions of Great Plains were known to have this issue, where you had to update the batch status in SY0500 table in the company database (and in some cases in SY0800 table in the Dynamics DB). The SQL update script is simple enough, just update batch status field to become zero. In Great Plains 8.0 you can even enjoy batch recovery window help. Be sure, that you have printed batch edit list, as it might suggest you to edit some of the documents in the batch (if you do not follow the suggestion, the batch will be in limbo again)

2.Deleting the crushed user. Such routines as batch posting typically require time to being completed. Your computer users might have the habits to rationalize their time and switch to internet surfing mode, downloading pictures, freeware applications, getting computer viruses. All these activities might end up in Microsoft Windows or Vista crush. If you got this issue on the older version of Great Plains Dynamics, try the following SQL script: delete Activity where userid = Paul this should be executed against the company database

3.Searching Partner or Customer Source. As revealing the secret of GP consultant, we typically begin your support with logging to Microsoft Voice and searching partner source knowledge base. This is real opportunity for you to save on the support budget, as if you are current with Microsoft annual enhancement contract, you are entitled to have access to Microsoft Customer Source with Knowledge Base access available

4.For further information, please call us 1-866-304-3265 or email help@efaru.com

by: Andrew Karasev

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