Growth Of Call Center Industry Of The Philippines

Magellan Call Center is one of the premier call center companies in the Philippines

providing a wide array of call center services to other companies including Live Answering Service, reservation call center services, as well as order taking services.

Like many other call center companies in the Philippines, Magellan Call Center was also one of the main contributor of the call centers success in the industry. So what are the factors in which call center companies in the Philippines such as Magellan have contributed in the industry?

Growth in services

One reason why the call center industry of the Philippine have grown so much is because of the wide varieties of call center services that these companies offer. According to many experts, the call center industry of the Philippines first started as a mere provider of email response and managing services. Eventually it grew to include a number of services.

Most call center services in the Philippines include almost all types of customer relation services from inbound call center services such as customer care, technical support, or any other Live Answering Service, to outbound call center services such as advisories, sales verifications, surveys, as well as appointments.

Because of these services, the Philippines became one of the most competitive market in many Asian countries when it comes to providing the best call center services. Another reason why the call center industry of the Philippines have grown so much is because of the growth of demand in outsourcing, particularly those coming from foreign companies.

Growth of outsourcing services

Magellan Call Center, like many other call center companies in the Philippines, specializes in providing outsourcing call center services for other companies. Because of this, many companies were allowed to focus more on their business rather than their customer support.

However, other than companies in the Philippines, Magellan Call Center and many call centers in the country have offered their Live Answering Service and other call center services to companies in other countries, mostly in the US.

The reason why many companies in other countries decided to outsource their service in the Philippines is because the country is known for their keen knowledge in using and understanding the English language. Another is the fact that services in the Philippines are far cheaper compared to other western countries.

This is also the reason why a number of international companies have decided to expand in the Philippines such as Sykes, Convergys, Accenture, and many more. This added to the countrys competence in terms of providing the best call center services in the country.

by: Nancy David

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