HP Won't Repair My Out-Of-Warranty Laptop - Do I Fight Or Bail?

I'm having an issue with HP over my dv9200 laptop and I'm not sure if an EECB is warranted or what my next move should be

. Long story short: I purchased a laptop 3 years ago that according to many consumers (after the fact, of course) has had over-heating issues. The display went out two weeks ago and HP is refusing to repair it for free saying it's out of warranty. HP Executive Customer Service is no help either and I'm not sure what my next step should be.

I purchased a customized HP Pavilion dv9200 [hp laptop battery] laptop from Costco in June 2007 for roughly $1400. Less than one year later, the display went out and the only way to see anything was to hook up an external monitor and boot into Safe Mode. HP customer support determined the motherboard needed to be replaced and they would send me a box to ship it back. A few weeks later, I received my repaired laptop and all was good. Until two weeks ago when the same thing happened.

There have been a few threads on Consumerist on over-heating issues with HP dv2000[HP Pavilion dv2000 Series battery], dv6000[HP Pavilion dv6000 Series Battery], and dv9000 models. HP went so far as to extend the warranty on certain model/configurations to cover what I think is a defect, but my particular laptop was not a part of this enhancement program. I think it should have been because I'm experiencing the same problem numerous other people are complaining of.

I called HP support who said that since the laptop is over 2 years out of warranty, there is nothing they can do and I would have to pay for the repair ($398 plus tax). I told them that was unacceptable and he offered to escalate it to a case manager. The case manager called me the next day and said the same thing but offered a 25% discount on the repair making it still an unmanageable $300. I told him this was also unacceptable and he said he was the last person I could talk to about this and he could give no further discounts.

HP Won't Repair My Out-Of-Warranty Laptop - Do I Fight Or Bail?

By: www.ibuynow.com.au

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