HP acknowledged quality detailed plan to be announced - Hewlett-Packard HC

HP acknowledged quality detailed plan to be announced - Hewlett-Packard HC

HP has been much attention "quality gates" have finally been AQSIQ (hereinafter referred to as AQSIQ) response. HP has been much attention

"quality gates" have finally been AQSIQ (hereinafter referred to as AQSIQ) response.

Yesterday (March 18), the "Daily Economic News" learned from the General Administration of Quality Supervision, for Hewlett-Packard Notebook The quality of the investigation has been completed, HP has also ordered the effective settlement of consumer Notebook PC quality. However, AQSIQ has not addressed the issue of consumer demands recall of notebook HP to make any response. HP said the General Administration of Quality Supervision, Inspection

respect the findings, followed by more specific plans will be introduced, one by one to respond to the findings of AQSIQ.

Three departments to pay close attention to

After investigation, HP admitted in China Sell Some notebook computers quality problems: First part of the HP notebook Graphics Quality problems. The main form of failure is a black screen, crashes, overheating, and not be detected Wireless Network Contact problems. Second, part of the HP laptop screen quality. Issues, including notebook computers HP 6 541 and other models. The main form of failure is the display bright line (splash screen). Survey also found that HP does not strictly in accordance with the "micro-computer repair replacement return the liability of goods" (ie computer "three guarantees" provisions) of the relevant requirements to address consumer complaints.

This, the AQSIQ said that HP has been ordered to strictly implement the "three guarantees" provided to consumers to make commitments to improve service, in a responsible manner to solve part of the laptop quality, effective for the general consumer were satisfied.

Meanwhile, AQSIQ has been investigated to the national Ministry of Industry and Information Technology, SAIC briefing. Three departments will closely monitor progress of events, timely take appropriate measures to monitor the implementation of HP's "three guarantees" requirement.

Enrollment has reached 5,000 Consumer Rights

According to the "Daily Economic News" understand Rights lawyers had quality problems for HP, made to the General Administration of Quality Supervision, Inspection five-point demands, including: 1. On the quality of HP notebooks widespread investigation, released the findings; 2. ordered the complainant purchased Beishensuren repurchase or replace the notebook, the complainant compensation related losses; 3. ordered Beishensuren the quality of their laptops open cause of the problem clearly, and provide for customer satisfaction solution, and the discriminatory treatment of Chinese consumers regarding the difference between a public apology; 4. requests or proposals related to laptop recall Pishensuren; 5. to investigate violations of the Pishensuren and punished.

According to AQSIQ released, but only to meet the demands of activist group's first, while the other 4 points demands AQSIQ had not responded to.

HP's PR said it had received the decision of General Administration of Quality Supervision, HP will follow the previously announced "customer care enhancement plan," to resolve consumer problems.

However, the consumer rights protection activities on behalf of the complainant told the "Daily Economic News" interview, said that HP's quality is not the case, is not simply the implementation of "three guarantees" policy can be resolved, we must recall .

The consumer representative, at present, the sign consumer rights protection to the Hewlett-Packard has reached 5,000, then they will focus on the content of AQSIQ announcement further consultations with human rights lawyers group will not give up the requirement HP issues recall of laptop demand.

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