Help Desk Support Outsourcing Services India: Understanding Their Working Methodolgy

The global outsourcing industry has come off fetal stage and developed mammoth both

in terms of benefitting small enterprises to large Fortune 500 business groups and reducing the in- house expense and management burden of an organization.

Especially the call center outsourcing scenario of India has ascended to never before known heights. Thanks to the quality assured and result oriented inbound and outbound call centre services of India based BPO industry, most of the industries across the globe turn towards to India. Along with this, the policies of government and It infrastructure also favor the boom of Indian outsourcing industry.

A technical service provider of Help desk support services allow your organization to:

* Provide technical support to your consumer base

* The proper control and authority over user support

* Reduce the work burden from IT staff

Call center India never use one-size fit all approach for their client instead emphasize on the specifications of business to design a business specific approach and fetch results.

The undivided support of Help desk can be divided into three levels:

1)Level One: This level offers basic support for software or hardware applications to the callers.

2)Level Two: It consists of more intricate technicalities related to applications.

3)Level Three: This is an escalated level of One and Two. This level deals with most of complicated technical problems and need expert It support staff.

Overview of the Services: The help desk support services include telemarketing, email/ chat support, calls troubleshooting, software support, internet services or computer support etc.

Application Assistance: Call center outsourcing partner offer the technical IT applications support.

Hardware Recognition: The level one escalation services include:

Front-line support for field personnel and hardware.

Warranty repair/replacement order processing to a 3rd party service provider or your internal IT department.

Providing assistance to internal employees.

Services of On-site technician

Network Support: Network support and user administration issues are handled under this category.

Internet Call Tracking Access: You can see the seamless working of all support teams and can do a full audit trail at any given point of time.

Remote Assistance: A friendly help desk agent resolute the issue of your caller through step by step voice and visual mode. The monitoring and control of their PC is permission based which helps to dissolve the issue with much more efficiency and quickly.

by: CallyP

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