How Britannic Technologies Partnership With Mitel Helps To Create The Perfect Contact Centre

With the demand on company communications greater than ever

, the need for a fully equipped contact centre is paramount. One of the biggest infrastructural changes to occur within companies since the turn of the century is hosted telephony and VoIP. Not only has this streamlined and simplified communication between employees and customers, but its also lowered costs for businesses. Britannic Technologies is one of the UKs leading companies in the field of business solutions, particularly hosted telephony and contact centre services.

One of the biggest factors in maintaining a successful contact centre is excellent maintenance. Britannic Technologies offer one of the most comprehensive maintenance services in the UK and, like their other services, each are tailored to a companys requirements. Typical services range from a five-day cover to a complete, all-year guarantee.

Britannic Technologies provide their users with, what they call, a best of breed service, offering a single point of contact for system maintenance, service and development. This is achieved through a longstanding and unique partnership with Mitel. The shared vision between the two companies is simple: to deliver outstanding technical capabilities, as well as the know-how to develop custom solutions for customers. No business can afford their contact centre to encounter a problem. It could cost time, money, even custom. That is why Britannic Technologies are dedicated to bringing their customers a quick and efficient response to problems. Indeed, their response times are ranked among the industrys best, with frequent monitoring conducted by BSI to guarantee standards are maintained.

Likewise, Mitel is a business communications solutions specialist, with unparalleled reliability and scalability. As with Britannic Technologies, Mitel understands that an investment in communications is an investment in a business. As such, Mitel provides a maintenance service that is specifically fashioned around user-focused solutions. Mitel typically deals with communications platforms and gateways, as well as unifying software products, both for multinationals and small offices.

Highlights of the Britannic and Mitel maintenance support package includes: a comprehensive support agreement, 24 hours a day, 365 days a year; approved integration capabilities; approximately 90% remote resolution to reported problems; secure VPN access for monitoring, diagnostics and support; customer service and engineers with real time integration; and a multimedia helpdesk.

Alongside this, a business can be sure that its not paying for any unnecessary add-ons: Britannic Technologies makes sure that spending is minimised and budgets are controlled, so managers dont need to worry about their communications and can get on with more pertinent issues, like running and growing their companies.

by: Steve Alexander

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