How Do I Choose A Reliable B2b Courier Who I Can Trust To Send My Parcel Safely And Reliably?

Choosing a reliable courier who can get your parcel to its desired destination safely is a bit of a minefield

. With so many couriers and parcel delivery firms to choose from, how can you differentiate between one or the other?

Whilst some couriers will carry your parcel the whole length of the journey, other couriers use third party suppliers or distributors for parts of the process. Furthermore some companies labeling themselves as couriers operate simply as administrators, managing the booking and outsourcing every element of the distribution to one or a number of parties.

Therefore, choosing the right contractor is an important decision, as you could be handing over something very valuable to an unknown third party, who may not have complete control of the distribution process.

How do I choose the right courier?

The first things you need to consider when choosing a courier is the parcel itself, how valuable or fragile it is, when you need it to arrive at its destination and whether you need signature. Whilst most of the major couriers offer a similar range of services, some will position themselves as specialists in certain areas and costs may vary significantly. What will vary significantly between couriers is the number of parties handling the parcel and how the parcel is treated.

Once you have considered the key information, you can source a courier from a wide variety of places, most commonly from the internet or a directory. Before making contact, check that the courier can offer the type of courier service you are looking for, including any proof of delivery (POD). Make sure as a minimum the courier is ISO9001 registered so as to ensure a minimum quality standard.

Ask the courier about how the parcel gets from the pick up destination to the drop off destination, including any third parties involved. If it is a courier who you have not heard of, dont necessarily discount them, but ask for details of any customers they do regular work for and whether they would mind you contacting them for a reference. Make a note of the delivery costs and compare prices to other couriers.

Particularly if you have a valuable or fragile parcel, consider how the parcel will be handled. The larger courier firms will be shifting thousands of parcels every day, using conveyor belts and stacking parcels on top of one another, usually in large trucks. They might be less expensive than a smaller courier, but your parcel is unlikely to receive any special treatment or care.

Ask the courier what processes they have in place if the parcel is lost. Ask them to explain their parcel tracking system, and in the event that the parcel is lost and cannot be located, what compensation you can expect. Couriers often have different insurance policies that define how much they will compensate customers in the event of a parcel being lost, which is crucial if you are sending a valuable item.

by: Northern Light Media

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