How Does Courier Software Improve Customer Service?
The right courier program is going to impact every single element of a courier company
. They will improve from top to bottom when they install a new program like the Courier Complete software, especially if they've been working with an older or out of date type of software. You can rest assured that when a courier company is using the right software, you're going to be receiving better customer services as a result of it.
The reason that you're going to be getting better customer service is because every element of a courier company is improved when they use the right software. The time that software can save alone is going to make a huge difference in how you're treated as a customer. When many of the tasks that used to be completed by staff can be completed by software, you are going to have a courier company with many more available hours to help you directly. This translates to things like much lower hold times when calling the company. Many people list long hold times as one of their primary customer service pet peeves, so this alone is a great benefit of the software.
Customer service is also going to be vastly improved because of the improved response times that you will see from your courier in terms of the pickups that you request. Software can allow a courier company to locate their drivers in the field in real time. This means that if you make a pickup request, they can immediately find the one closest to your location and dispatch them to make the pickup that you've asked for, in a fraction of the time it took before such software is in place.
Another great customer service feature of this software is the way that it can keep you up to date on the progress of your package. Good courier software is going to include a great tracking system. This should allow you to login to the website and get up to the minute data based on GPS tracking that will show you where your package is. Other notifications like real time PODs also improve the customer experience.
Tracking isn't the only feature of the software on the web which should improve your experience. Many customers find that being able to quickly and easily place their orders online, as they can with most software programs of this type, makes working with a courier company easier and quicker than ever before.