How Medical Answering Services Differ From Regular Answering Services

Medical facilities need to offer answering services to their customers but very often; they are tempted to simply go with a live answering service

. However, they must not make the mistake of thinking that every kind of answering services is the same, as each offers different services and benefits. If you own a medical facility, then you should definitely invest in hiring a proper medical answering service provider.

When medical answering services are hired customers spend less time on hold than when the regular live answering services are provided to answer their calls.

A regular answering service representative will not only be receiving calls for your practice, but also for other clients. This means that your patient may have to wait on hold for a long time to speak with a representative as the available reps are explaining bill payments or providing order taking services.

A medical answering service provider will specialize in providing only medical answering services. The representatives understand that each and every call may be of a critical nature, and so give patients the care and attention that they both need and deserve. Medical answering services are 24 hour answering services because medical emergencies are sudden and unpredictable in nature.

In such cases 24 hour answering services have to be provided as customers face emergencies situations at any time of the day or night and thus, require assistance at all times.

The difference between the regular live answering services and medical answering services is that the live answering services representatives only have information on products and services that are on offer or being sold. Even if they are provided training on medical information to provide such services, their knowledge will be acquired, book warmish and not completely effective in all situations with customers.

When medical facilities hire medical answering services to assist customers, they can rest assured that their business is in good hands as the answering service representatives possess complete knowledge of medical terms and jargons and will thus, provide only the best and correct assistance to customers.

Medical answering services are normally HIPAA certified, while most regular answering services are not, as they don't specialize in medical calls. Some medical answering services representatives are specially trained to assist should a patient need answers to specific medical questions, or need their symptoms diagnosed quickly.

Medical answering services representatives take all of the information given by the customer and using their computer system finds the most likely cause of the ailment. If it's not of a critical nature, then an appointment for the patient is set, and the appointment information along with a printout or email attachment of the information that was originally given by the patient is forwarded. If it is of a critical nature, the triage nurse can then tell the customer where to go or what to do in order to get the care they need immediately.

These services are not only available after hours, but can be put to use during business hours as well. You can set it up so that any time the lines to your office are busy due to work overload, the excess calls are diverted and answered by medical answering services representatives and this ensures continuous assistance.

by: Alicia

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