How To Avoid Mistakes When Buying Open Source Software?

As open source software is becoming popular with each passing day

, we fully expect almost all of the largest companies to be using open source technologies in business-critical environments. When installed in the right manner, open source software can bring substantial savings in both the short and the long term. On the other hand, implementing a wrong CRM solution will prove deadly in the long run. It is therefore imperative to develop a planned approach and seek the help of open source services provider such as SugarCRM services provider before buying open source software for your business. Here are the several things you must consider before making a purchase that will help you achieve your mission-critical goals.

Anticipating scalability needs

It is increasingly becoming important for businesses to choose CRM software which is not only affordable but also scalable. Therefore, before buying any software package you should visualize your business requirements in coming years. It is better to pay a little more attention prior to the buying process so that it can be easily customized with your current and future requirements.

Inquiring the service level of the vendor

A guaranteed technical support can be as simple and economical to increase revenue at your place of business. Make sure your support team provides technical assistance throughout the process of installing, operating and maintaining your enterprising software. Additionally, you may also ask support engineers to provide proactive advice and best practice guidelines for configuring your open source application for maximum performance.

Considering technical support as per business critical needs

For companies who need direct access to open source software experts and guaranteed fast response times, additional support offerings are available. There are express support services, extended support and premium support services. Express Support may include online support with the ability to submit limited cases per year. However, additional cases are available for purchase online. On the other hand, extended support offers significantly faster response times compared to the express support, unlimited case management and access through phone service. This is the ideal support package for elaborate installations or companies who require prompt access to in-house expertise.

Then there comes, premium support which offers highest level of support, including access to in-house experts for Priority 1 issues. Premium Support customers are assigned a support representative as a single point of contact to manage open source deployments from inception to roll-out to upgrade. Premium Support is the best choice for companies where open source software such as SugarCRM is a mission critical application.

Now that we have a better perspective of the open source development services such as SugarCRM services, it is important to develop a systematic approach to buying open source software.

by: Andrew Mandela

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