How To Avoid The Most Common Sugarcrm Customization Mistakes

Before we shed light on the right way to SugarCRM Customization

, lets talk about the mistakes that can make customization painful. Estimates of the ratio what is evident as CRM failure- is generally not because CRM vendors have over-promised or under-delivered, its because buyers are not aware of the most common mistakes they make at the very outset.

Taking the wrong approach to even basic SugarCRM Customization can end up being expensive and time-consuming in the long run. Customizing Sugar CRM can seem thoroughly daunting, so here are the top quick tips for avoiding the most common SugarCRM Customization mistakes.

Mistake 1: Failure to examine business issues sows the seed for future problems

The first common mistake is a failure to address the issues within a business environment that drive the need for SugarCRM customization. Problems are by nature obnoxious, and revealing them to the light can be uncomfortable and discomforting, especially for the ones under whose watch those problems have emerged.

Bringing out these issues is seen by many as a degrading move. For that particular reason, there comes a tendency to ignore or defy such problems, and while that may temporarily alleviate anxieties, it is only going to get you to failure faster- and with a much higher price tag.

Mistake 2: Failure to define your business requirements

The second common mistake is a failure to examine the features you need the most and which ones you dont. By identifying the key business drivers, primary stakeholders, and critical success factors, as well as any future goals, plans and targets that may impact your CRM software, you can dictate your problems and requirements.

Mistake 3: Failure to define the goals of SugarCRM Customization

The third but a quite frequent mistake is a failure to define the goals of a SugarCRM customization, or to alter the goals as the SugarCRM customizing processes are in progress. This can be commonly seen; often, the ideas installed into CRM applications are unknown to clients, especially small to medium-size businesses. While, the question why my CRM cant do this? is a painful experience after the Customizing SugarCRM processes have gone live. The goals and targets need to focus on todays problems- but frequent re-consideration and re-prioritization of set goals may hurt your decision. A SugarCRM application has no win-win chance if the objectives that led to its customization changed before it could be implemented.

Conclusion

SuagrCRM customization not only involves a complex set of business considerations and decisions, but it also entails a profound understanding of your business to the core. Once a comprehensive understanding of internal process is gained, driving your requirements and implementing those requirements to gradually whittle down the field - can be done within the context of realistic needs and not needs you believed to be real.

by: Eric Johnson

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