One of the possible reasons you are reading this article is that you are searching for a guide on choosing an AIT tape drive repair center. Or you are on this page because you have consulted a repair center previously that maybe you were not satisfied with their services and or products.
Some times it is really a tough challenge to choose a repair company especially now a days. It seems there are lots of repair center that can fool you by saying they are the best and they can fix anything under the sun. So, you need to put time and efforts into just finding the right service center that really specializes in tape backup products such as libraries, autoloaders and tape drives.
The right repair center must be able to provide repair, sales and support. The company should be able to diagnose, evaluate, repair and test the unit. It should also provide products for sale so that the spare parts that might be needed by your unit are readily available and so then you don't have to wait for a number of days for the spare parts to arrive.
In addition to offering the repair service, the center should also be capable of providing technical support. You should be able to ask questions and get help in case you encounter problems after your unit has been repaired. The repair center should also be able to provide you necessary information that you might need. They will not just repair your unit but they are willing to give suggestions and free consultations. For instance, how should you now maintain the unit. They will give you tips on the proper maintenance and care of the newly repaired unit.