How To Choose Right It Services Company For Your Managed It Support?

One of the first decisions business owners need to make is when choosing an appropriate IT company in Sydney for their needs

. With so many companies existing it would appear that this would be an easy task, however many business owners find that such variety merely serves to complicate the decision making process. This article will help you find the best information technology company for your business by considering three main factors.

Top Tips:

1. Price: - Dont go for the cheapest no matter how tempting. The least expensive Service Provider is not necessarily going to provide a reliable service or meet response times. Remember that every company have bills to pay and Qualified Skilled Engineers who keep up to date with ever advancing Technology dont come cheap.

2. Product & Quality: IT Companys offering to provide support at half the cost of anyone else? Find out why this is There may be a catch!

3. Detail: What does the offer of maintenance support service actually cover you for? Get a detailed proposal not simply a 2 page summary. Is it all inclusive? Parts, Labour, Loan

4. Location: Where your IT Service provider is actually based is critical to how fast they can respond when you need an Engineer to attend onsite. This is more important than most people realise. IT Support Companies can do a lot online, but nothing beats onsite presence from time to time.

5. Out to Lunch? Help desk availability is very important! They need to be there when you need them, what Service Level Agreement or Guaranteed Response Time are they giving on Help Desk?

6. References: Carry out a thorough reference dont just get a written reference or testimonial. Speak to their customers directly.

7. Long term relationships: Find an organisation that not only meets your needs but surpasses them. Remember you are a growing company and your needs will change you dont want to change your IT company, Lawyer, Bank, Doctor too often.

8. Compare Apples with Apples: Ask what their overall charge is for a yearly IT contract with an unlimited number of call outs or technical support calls, and compare this also with their hourly or daily rate for a well qualified Engineer.

9. In or Outsource: Weigh up the costs and benefits, a good all rounder with the necessary qualifications and exposure will cost over $75k to employ and also needs to be directed, managed, etc Take Holidays and sickness in to account. Rather than employ a singular full time IT Technical Support person in-house choose an IT company with a full complement of qualified people.

This is where Umbrella IT Solutions can help you with your IT Services needs. This IT company is based in Boston, MA.

by: Pamela Stuart

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