How To Hire A Medical Transcription Service Provider?
Medical transcription has become a popular realm of outsourcing in the recent times
. Medical institutions like hospitals and other health care units that are faced with huge volumes of data to be stored find it convenient to outsource it to offshore service providers.
However, how do you choose a medical transcription service provider?
Here are some qualities and aptitudes that you need to look for:
Quality & Accuracy
The potential service provider should have a record of high quality services. This means that the completed transcripts should be accurate against what was dictated, be it videos or audio records.
Turnaround Time
See how much time do the service providers take to deliver the transcribed reports. They should be able to adhere to strict time-lines and achieve the promised milestones. This will ensure that you get a steady supply of work done and can manage your processes accordingly.
Data Security
Check if your service provider has adequate security measures to ensure that all your confidential data and business information that will be transmitted back and forth is safe and secure. Virtual security is a key aspect of any efficient offshore service provider. So make sure you check this out!
Reasonable Prices
The very model of outsourcing is based on the availability of cheaper workforce. So your potential service providers should have fair and reasonable prices for the services they render.
Trained manpower
Because medical transcription services are hired by health professionals, chances are they might not understand the technological jargon behind it. Therefore, you should provide them with a technology that is easily understood by health professionals, without having them to undergo extensive training. The service provider should have an aptitude to deploy systems that are user- friendly and easy to use.
Technology
look out for those partners which have and can assist with latest technologies and software for recording and storing medical records like speech and voice recognition programs. Also it should be able to provide personal appropriately trained in using such software.
Quality Guidelines
Your service provider should have certain standards by which the service providers employees perform their duties. Quality Guidelines ensure that the quality of work remains consistent at all levels of the company whatever the circumstances may be. Moreover, only when you know a company provides quality services, can you trust them.
In House Transcription
Offshore service providers often delegate the work to third party sub contractors. You need to make sure that your service provider carries out the transcription work in-house i.e. the service provider that the health care facility is outsourcing to, is executing the work in house and not through sub contractors. This is the prime requirement to maintain standard service.
Transparency
Transparency is the key in any sane business endeavor. Your service provider should have a simple method of billing that is verifiable, definable, measurable, consistent, fair and honest.
Flexibility
You should be able to deliver raw data to your service provider in any form. So choose someone who offers different options for doctors to dictate their notes. A flexible and client friendly attitude is what you should look for.
It is always beneficial to enter a long term relation with a vendor as it saves loads of time, money and efforts which go into selecting a new service provider for each new project. Thus, it becomes essential for the sponsor company to diligently review and finalize a partner to work with. On the other hand the service providers should always keep and maintain a clean and good track record for whatever service they promise and provide to their clients so that they can get repeat business from them.
by: Pooja Puri
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