How To Implement Dispatch Software

The process of putting in a new courier delivery software program into effective

use within a business is a very important one, and making sure that it is done correctly is a very important part of making sure that your clients and customers don't experience any kind of disruption of service. It is unfortunate, but implementing new software of any kind can be a disruptive process if you're not sure how to do it correctly, but making sure that these steps are taken will reduce any disruption to your customers.

The first thing that you need to do is to is test new software thoroughly in a closed sector of your existing hardware systems. If you don't test your new software before you put it into practice, it almost goes without saying that you will experience some kind of problem where it doesn't interact with your existing software, hardware, or website in the way that you've expected to. Software testing is something that is just common sense in every industry now, so it goes without saying that this also needs to be the case in the courier business.

The next thing that you need to do is make sure that all your employees are trained properly on the new software. Even if all you've done is upgraded an existing program to a newer version, there are almost always a few key differences in the version that you want your employees well versed in. You also want to train employees in troubleshooting problems that customers may encounter with the software, because even in the field drivers may be faced with questions by customers about the new program.

This finally leads us to the final step of educating, or training your customers about the new software that the company has installed. The thing about courier software is that many of the features that are included in the current programs are there for use by the customer, mostly through an online interface of some kind. You not only want to make your customers aware of these new features that you are offering them, but you also need to make sure that they both understand them and how to use them so that they can enjoy the transition smoothly. Using the new features of courier software as marketing material for new marketing campaigns is also a common part of the implementation of new software by a delivery company.

by: Paul McDuffy

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