It is perfectly normal to fear some risks when your are about to go on an outsourcing venture. Apparently, the first implication of outsourcing is having a significantly lesser control of the certain business process that you outsource. Although a lot of companies have already guaranteed transparent project management and of free trial of the services, employers can't still be blamed for their hesitation or paranoia.
The best approach in this kind of situation is to make sure that both parties do all the methods to avoid the worst situations from coming up. There are certain policies and compromise that needs to be made in order to keep the clients or employers at ease, and here are some of these:
Provide Business-only Contact Details it will be easier for to retrieve all the company information exchanged with the staff if the access to their accounts are also readily available such as their e-mail addresses. Of course, it is essential to ensure that the passwords remain the same for this move to serve its purpose.
Inquire About Monitoring System every website of outsourcing companies will basically assure their potential clients of a strong and reliable monitoring system. It is not enough to simply settle for such claim. It would be better to really find out exactly how the staff is being monitored, or better yet familiar the monitoring software or system.
Sign a Contract if there's no contract, then an employer should always find ways to come up with one. This does not only provide the employee with a legal guideline for his or her employment, but this will also serve as a very valid fall back for employers in case of any ethical or legal lapses.
These measures do not imply that every outsourcing company will expose your business to various risks, or that every outsourcing venture can go wrong, but it would be a lot better to simply play it safe.