How to handle stress management in a call center by Nitin Walia

How to handle stress management in a call center by Nitin Walia

Nitin Walia strongly believes that small or big BPOs are here to stay. According to Nitin, "India is no longer known as land of Elephants and Snakes but the land of High Talent professionals and cost effective corporate BPO solutions. India is becoming the leader in outsourcing with no close competitors. The BPO industry in India has been mushrooming right since the decade begun. Indian BPO industry, as per NASSCOM estimates, is bound to cross the $100 Billion mark by 2015."

The hip and cool life of call centers attracts many but to pursuit this life of happiness and handsome salary, aspiring applicants forget the flip side of call center jobs which is full of stress because of looming targets and workload and frustration to struck balance between personal and professional lives. As a result- seeking resort to smoke and alcohol which anyways, is not recommended at all.

To understand the amount of stress involved with call center jobs, you have to understand the capabilities and responsibilities they undertake. By any means, I am not trying to scare you off but want you to realize the overall truth. Like any job or work, Outsource Call Center Services have their own share of responsibilities but you have to agree that working in days and graveyard shifts, do have large difference. Along with that, the intensity of work and burden of being always polite take toll.

This stress can be unbearable and formidable for both their personal and professional lives. Stressed workers are of no use for company as they can burst into emotions and anger anytime, at least likely situations. They can spoil the environment by treating the customers badly and speaking ill to them. The call center operations are backed up by agents and technology alike. If human force is not doing well, the entire infrastructure is only destined to be ramshackle.

However, call center management has understood that depression is likely in the atmosphere the call center agents work in. The best they can do is to face it and not avoid it. They have understood that in the growth of employees lies theirs. They are responsible of taking care of the psychological and emotional needs of the agents.

The HR and call center's top management is organizing motivational camps and yoga workshops to help them deal with the stress and targets. The agents are given passes of movie tickets or tickets to recreational spots so that they could forget the workload for a while and refresh the vigor and passion for work. The call center agents are provided with gym membership or time to spend in-house workout places to stay fit. During the nine hours of work, one hour is allocated for winding up the work and just for sheer relaxation.

Nitin Walia is one of the major players in the subject of BPO consultancy; an alumnus of Symbiosis Institute of Management Studies (SIMS) based in Pune, and has more than 10 years of corporate and entrepreneurial

experience, with last 7 years in the BPO industry. Nitin has been indulged in the process of outsourcing industry since its inception in India.

Nitin Walia has working relationship with more than 25 BPO companies inIndia with the scope of executing Greenfield setup for more than 5000 seats in various Indian cities. So far he has been successful setting up over 1000 seats.

POST COMMENT

Put The Best ERP Management In Canada To Work For Your Company With Plan ERP Three Steps To Efficient Time Management How to Evaluate a Vulnerability Management Program Time Management with a Personal Concierge What to Know in Property Management? Leading Change Management-Leading Change Management Skills Facilities Management Consultant Golf Psychology: A Word About Course Management Debt Management Plan Do you really need a PPC bid management tool? About Pmp Certification Preparation, Project Management Training Uk Universities Assist You Towards An Unbeatable Management Career Top 10 Faqs On Debt Management