I, The Graduating Engineering Student Turned Incidental Writer (eleventh Stride) Basic Premises

Foreword

Foreword

This series of articles, on the travails and torments of required writing for school term papers, thesis or dissertation, are purposely taken in the point of view of the student in the graduating or senior years. Hopefully, they reveal how much anguish and agony he goes through in every phase of the activity he is obliged to present, even to defend in front of a panel of peers, prior to receiving his much toiled-for diploma.

Previously

The graduating student gathers data from online browsing to prove his original postulate that the Business Process Outsourcing industry is a WIN/WIN deal for both the service provider countries and the client nations that granted them the contracts.

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In all the actions that I do or in every problem that I face, in personal matters or in any other aspect, it is my customary habit to keep an eye on the fundamentals, always. It directs the methods I employ, gives homogeneity to my solutions, and prevents me from presenting extraneous information.

I am therefore re-stating my project study and some related concepts and accepted definitions:

A Study on the Business Process Outsourcing Industry (BPO) and Its Effect on the Economies of Third World Countries and Why Its Has Resulted in a Win/Win Situation for Them and the Industrialized Nations

BPO is the contracting of operations and responsibilities of very specific business functions to a third-party service provider. Usually located in third world nations with still developing economies, to take advantage of favorable monetary exchange rates, this industry has attracted substantial financial investment, and provided impressive employment growth in these countries. Since it is dependent on information technology, it is also referred to as Information Technology Enabled Services (ITES).

This outsourcing process is beneficial to both the outsourcing company and the service provider. In this relationship, the provider enables the outsourcer to reduce operating costs, increase quality in non-core areas of business, save effort, and increase productivity.

BPO services are generally categorized into horizontal or vertical services. A horizontal BPO involves function-centric outsourcing: the vendor specializes in carrying out particular functions across different industry domains. Examples of horizontal BPO are procurement, payroll processing, human resources, facilities management, and similar functions. On the other hand, a vertical BPO focuses on providing various functional services in a limited number of industry domains: health care, financial services, manufacturing, and retail, are representative instances.

Following are the major components of the BPO industry:

(1) Contact center inbound and outbound services for sales, technical support, directory, etc

(2) Software development systems analysis, design, customization, etc.

(3) Animation/Creative services giving illusion of movement to cinematographic drawings or models thru 2D, 3D, etc.

(4) Data transcription transcription services for interpreting oral dictation of health and legal professionals, etc.

(5) Back office processing services related to finance and accounting, and human resources administration, etc.

(6) Engineering design includes design for civil works, buildings, electronics, etc.

Next: the twelfth stride basic premises 2

by: Mind Rich

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