Importance Of Remote Mobile Access

Remote Access Software programs are specially designed to get the remote of the other systems

. Still many companies are using the remote access programs and it is gaining popularity day by day. PC remote access tools have been developed which can be used for mobile platforms. Majority of the employees are using smart phones such as the BlackBerry, iPhone, Android for the corporate use. Some employees need to travel frequently which create lot of problem as they cannot work while travelling. They want to use these devices to confirm on things related to their jobs while they are not in office premises. With help of Smartphone you can access the web and check the mails. Remote Access Software helps us to remotely take the control of workstation and retrieve the files. Most of the companies are using these softwares by using their mobiles so that their employees can work even if they are out of office. There are many other reasons as well. It becomes very convenient for the employees as they can access any data. It also helps to increase the employee productivity as they can access any data anytime. Remote desktop software makes telecommuting easier. Employees can do their job at home if they need to by using a mobile device or a computer to connect to their PC at work. It also helps the employees to work even if they are on leave or they are sick. All the data store don this is totally secure.

Remote mobile access is the part of Remote Access Software where the remote of the mobile is taken by the agent to resolve the customer issue. Remote Mobile Access tools are used by the call centre agents. Whenever the customer calls the agent for some issue customer care representative takes the remote control of the mobile and diagnoses the issues. With help of this tool they can remotely fix the issue, install or remove the applications, lock the devices, wipe the data, captures relevant information, configures the device etc. By using these tools call centre agent can also promote the new services at time of issue fixing.

Importance of Remote mobile access:

It helps to increase the productivity

It fixes the issues remotely without any manual intervention.

It helps to reduce the customer support cost

It increases ARPU by promoting new services at the time of issue fixing.

by: Reema Bajaj

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