Importance of Live Chat Software for Open Source Websites

Importance of Live Chat Software for Open Source Websites

Importance of Live Chat Software for Open Source Websites

Any effective live chat software can take your open source website to great level of sales and customer service. Because such live chat system can monitor the on-goings of your site and take a note of what customers are surfing for. Ever since live chat support has come up, e-commerce businesses have forgotten to serve customer via telephone and e-mails. Actually phone call support is comparatively very expensive and can be very irritating for customers. Because customers are routed via IVR and punch in numbers etc can be frustrating in nature. Even after taking so much of pain most of the time customers may not be reaching the operator for various reasons. On the other hand, live chat system is cost effective and is the best alternative for customers to clarify their queries without hassle. Following are few notable points that explain why live chat software is so important to have if you are into e-commerce business:

24*7 Service When you have live chat installed your operator can serve the customer anytime, regardless of location and time. For example, if the customer is calling from US to India for a query, the operator can be response instantly, whereas it might not possible over telephone service. And in case the customer forgets to ask few questions, he will have to take all the hassle of dialing the phone again. But in such case, live chat can just do wonders to customers by just logging and reaching the operator.

Cost Effective Not just for e- open source business cost is a matter of concern but to any business undertakings cost needs to be low for maximum return. But for e-commerce the business is entirely online, so the owner is bound to receive many queries from customers regarding the reliability of product and service. Such query cannot be served properly over an e-mail or phone; this has to be via chat so that the customer feels comfortable. Of late, Forrester research came up with an interesting data which said, an average chat section would cost about $3 to $5, where as a phone call would cost $10 on an average. Hence installing live chat can be really cost effective than any other source of customer service.

Higher Customer Satisfaction Especially when you own an online shopping business people would want to shop with you only if you are established in the industry. On the other hand, he would shop at your site if he is satisfied with the service offered. Over live chat operator can start proactive chat and help the customer in shopping by providing guidance and also make them aware of offers available. Likewise, over a chat an operator can better converse with the customer by sharing images and complete details of product he is willing to buy, which might not be available on the site.

Time Saving Features Live chat can save time for both customer and operator as it comes with lot of such valuable features. For example monitor multiple websites allows operator to handle visitors from various website from one account. Real time visitor tracking can help operator to track customers geographically and store info like how much time spent on a site etc. Proactive chat can initiate chat section with customer that offers quick info to customer. Many other features like canned messages, trouble ticket system, multi operator conference etc can help saving precious time for both operator and customer.

Easy Installation E-commerce business is already about too much of technical stuff and you will not want to take the pain of installing live chat with rocket science technology. Thanks that live chat software today that comes with easy installation process (in few clicks). You will just have to register with live chat provider, complete the formalities and go ahead downloading the same. Remember, customers to the site are of course as important as you have it in your store, so treat them royally!

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