In 2009, customer focused services Lianzhong full speed - Lianzhong stationery - office supplies industry

In 2009, customer focused services Lianzhong full speed - Lianzhong stationery - office supplies industry

[ HC office supplies network ] In 2009, Year of the Ox. The People's Republic of China of the 60th anniversary of the global financial crisis as the most firm rock, the Chinese will change the world economy. 2009, Year of the Ox. OurGame companies to enter Stationery Industry for 10 years, as a student leader in the stationery industry, the company will promote the Chinese students Lianzhong stationery process of the world.

"Customer in" The proposal from the company's corporate culture Lianzhong, respect for customers Lianzhong company's culture since its inception; from the 2008 customer satisfaction survey and customer feedback hotline 800 views, because the satisfaction index is the level of problem-solving ability Lianzhong level, determine whether the company can Lianzhong long-term viability. Consecutive years of rapid development, Lianzhong people know very well continue to satisfy customer needs beyond the company's continued success is the secret of Ourgame.

So, in 2009 necessarily actions, and the potential of the amounts. "2009 OurGame customers on" outline focused on the vital territories leading Lianzhong's work, the customer is all-heart communication, customer demand to standardize the guidelines Lianzhong's standardization activities to world-class business excellence standards to enhance Lianzhong people support for the goal , systematic and continuing focus on customer business and create customer value maximization.

2009 Lianzhong around the "09-year customer" will implement "Top Ten Project" from the following four areas beyond.

A listen to the opinions of customers and consumers;

For 08 years, we supply a relatively high degree of concern about the supply of new products, business personnel management practices, marketing materials to help launch the terminal and the image of the shop building things such as, in 2009 the company will launch an independent external third party research firm deeper channels of satisfaction, student characteristics and consumer behavior UME, surprisingly eggs special characteristics of branded consumer research group, using real data reflect real changes effective. Channel focused on customer satisfaction, complaint response rates, order fulfillment rates, on time delivery, goods are delivered to the full rate, the rate executives to visit, business visit rate, and the corresponding launch four projects.

A) "Product think tank project." Learn the composition of channel members of the elite think tank company's product development and product testing team more efficient to carry out new pre-market ideas, project evaluation, costing, market testing and so on.

B) "Web site upgrade project" and network "happy dream club works." Revised website, launched consumer Web experience platform, product development interface, channel members, channel members understand the latest marketing activities, Download Promotional text interface.

C) "service standardization projects." Specification Manual series introduced a clear commitment to our customers, including business personnel management practices manuals, regional marketing specification manuals, and product category displayed on display terminal brand manuals.

Second, to promote the learning of channel members

Build and put into operation, "Lianzhong Business School", the implementation of "one hundred thousand shop training program."

Three members to assist the business development side channel

Spread through the family line and the implementation of activities to promote the company's key markets of the whole process to help achieve the company from a single category-leading profitability leading to changes in a single shop.

Fourth, establish common values

09 clients through the General Assembly, set up to create students who all Lianzhong big business stationery, student stationery the first brand development ideas and common values.

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