Inbound Teleservices & Inbound Call Center Services

For more than 30 years, The Connection has been earning its reputation among Fortune

500 and medium-sized business clients as a forward-thinking, service-centered contact center. This service is possible because of our highly trained personnel and some of the most advanced telecommunications technology than anywhere else. Having received many awards for quality and top performance, we possess the capabilities to improve our clients sales numbers, keep support costs down and enhance the resolution of first calls.

Professionals at The Connection realize that a technology driven world requires technology driven services. Excellence is our only goal in helping our clients make new customers and retain current customers. Customer care and technical support are available around the clock because we want our clients to be successful.

Weve created a menu of inbound teleservices that is versatile enough to be tailored to your companys exact needs. We work with a variety of business types across numerous industries and are experts at customizing programs that work for you. Whether you need skilled appointment setting and help desk services or more critical emergency management and product recall support, The Connection can help every step of the way.

How inbound services work

Our phone agents receive incoming calls, determine what the callers need and the urgency of the matter, and then transfer these calls to the correct department in your facility or wherever we are instructed to transfer them. Because we train our personnel to work from scripts, they are able to talk with your callers in a manner that is natural and confident while showing a thorough knowledge of what your company does and sells.

Regardless of your industry, there are a number of benefits in using the services of a professional inbound call center. Inbound teleservices companies help you grow your business and increase profits, save money on performing these services yourself and greatly enhance customer relations and retention. Our phone representatives know how to expertly deal with your callers, resulting in the formation of trusting relationships and greater brand credibility. And we make sure it stays this way by constantly monitoring for quality control the calls we receive. We want to make sure your customers experience the best service possible.

The Connection offers inbound calling services at four facilities in the United States. All together we have more than 1,000 fully equipped workstations with the ability to manage your calls in whatever manner you wish. Our proven systems are ideal whether your company markets to other business or to consumers. We value our performance awards and recognitions and we work hard every day to continue to improve and to exceed the expectations of every client.

by: Katie Lawrence

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