Increase Sales Through Voice Training

Increase Sales Through Voice Training

Increase Sales Through Voice Training

Here are some common mistakes and tips on how to improve them.

1. Talking too fast

In order to work the numbers and deal with as many prospects as possible, most salespeople talk way too fast. The prospects and customers can not even catch up; neither could they feel attended with sufficient attention and concern.

An easy-to-follow and understandable speaking rate is 140-160 words per minute. Slow down the speaking rate by adding strategic pauses and breathing properly. Another strategy is to take notes and repeat back what the prospects have said to make sure your salespeople are listening and show concern to the prospects.

2. Monotone

Most telephone salespeople just drone on and on without any emphasis or emotion, which sounds boring and indifferent. To your prospects and customers, they couldn't feel engaged and cared, and they probably said to themselves, "I'm just another person on the line." They may even doubt whether their needs will be of any concern or whether their problems will be in good hands and solved.

To sound engaging, confident and concerned, practicing accentuating certain words to drive a particular statement home, as well as keep prospects and customers interest.

3. Ahs, Uhs

This is definitely a sales killer especially when your salespeople are asked a question. They come across as unsure and unconfident. Your prospects and customers doubt whether your salespeople know exactly what they are talking about, they lose all the confidence in them and may end up being irritated.

To overcome these ahs and uhs, your salespeople need to be prepared and replace them with pauses. Speak firmly regardless they know the answer and can handle the issue at that moment or not. This is to give the prospects and customers assurance that they are being in good hand and will be taken care of.

If telephone is the blood line of your business, you can not afford letting your salespeople speak with an untrained voice.

Cynthia is a voice and speech coach and trainer, based in Singapore. She helps you discover your inner true voice that is authentic and confident. She also helps organizations on voice and presentation skills training.

To get more updates on voice through articles, podcasts and video lessons, subscribe Cynthia's newsletter on her website - http://ConnectingtoSuccess.com

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