Increasing company productivity with address verification
Increasing company productivity with address verification
Address verification software is a simple way for companies to validate email addresses that they have and have them inserted during the process of data entry. For a call center such software will be invaluable. There are several address verification software that you can choose from. Each of them has some inherent advantages along with a few general ones.
A huge disadvantage for any business would be wasting time and space on inaccurate data. This makes address verification software all the more important. The biggest advantage to this software is that it easily integrates itself into your system and the range of applications you use. Once loaded it digs into the kind of address input that you have and allows you to easily enter and store addresses in the quickest possible way. In a call center, this brings down your average call time and ensures a higher rate of efficiency and customer satisfaction. What's more with such software is that you will not have to worry about partial addresses, or the wrong pin codes or even street name spellings. Everything entered will be cross verified and this prevents any wrong information from being stored.
However, there are some tips you need to keep in mind to maintain the quality of your database. The first thing you need to do is have a data quality strategy thought of and implemented. Have a review system in place to prevent wrongful entry of data or the inclusion of data that is old. When you go through your database, you will notice a pattern evolving on the kind of errors you spot. Make sure that you check for these errors across your files. You can hire the services of an external company for this should you not have enough of manpower to complete this.
Ensure that all duplicate records are eliminated. These tend to rise because of the multiple venues from where data can be sourced. Duplication is a regular hazard. Such multiple records can actually harm a company's productivity. Having a verification process in place as soon as data is entered cuts a lot of problems that arise from not having this step. It is always essential to periodically review and update data.