Innovate In It To Survive Else Perish

Innovation is one of the key themes that are running in almost all organizations

that have been able to establish the basic quality framework and are now striving to get better and better. This is also the theme of CMMI (CMMI-DEV/ CMMI-SVC/ CMMI-ACQ) High Maturity (ML4 & ML5) practices, specially the ML5 practices. All the levels of CMMI talk about process improvement but the ML5 process areas Causal Analysis and Resolution (CAR) and Organizational Performance Management (OPM) focus a lot on being able to innovate and think out of the box to improve the way of working and solve business problems. This paper highlights the different aspects of Innovation which can be referred and utilized while implementing the CMMI High Maturity practices.

Brief abstract of the paper is given below:

Indian Information Technology (IT) companies are offering various kinds of services and trying to compete with each other. Initially in the 90s, there were few companies and hence competition was less. Gradually IT companies grew in number and it was like a Me Too game; everyone trying to offer what others were, irrespective of the fact that they had a brand. As the IT meltdown happened in 2000-2001, many companies with no real depth and strength disappeared. Some companies grew over a period of time. Scalability and execution became the key and those companies who managed these aspects survived and grew further either organically or inorganically. We saw IT slowdown again since 2008-09 and again those IT companies who couldnt offer unique value proposition to its end clients didnt survive. It became very obvious that common services will not suffice and IT companies must innovate and must sustain on continuous basis to provide quality.

Earlier quality was defined as Fitment for use but quality is now Fitment for use on sustainable basis keeping pace with changing environment and technology. To sustain quality, apart from quality framework, process improvement and optimization, innovation is very critical.

Innovation is not a onetime game; it has to become a part and parcel of an organizations DNA. But how do you suddenly start creating this in your organization when you didnt think of for so many years?

There is an answer to this. Earlier people often said Quality Sells, but now quality is mandatory, client wants something out of box, innovative which can be disruptive and have direct impact in its services and line of business.

by: QAI HMBP Conference

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